Terms & Conditions

This Agreement contains the complete terms and conditions that apply to you in joining, buying, and all other activities you will engage in on our website. By using or shopping from this website, you agree to be bound by its terms of use and shall comply accordingly. This Agreement describes and encompasses the entire agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties, and understandings with respect to the Site, the content and services provided by or through the Site, and the subject matter of this Agreement. Amendments to this agreement may be made and effected by us from time to time without specific notice to you. The Agreement posted on the Site reflects the latest agreement, and you should carefully review it before you use our site.

Product Pricing & Descriptions

Prices and descriptions are subject to change without notice. If a product is mispriced, we will contact you for instructions or cancel your order and notify you of the cancellation.

We do not warrant that product descriptions or content on our site are accurate, complete, reliable, current, or error-free. If a product does not meet your expectations, your sole remedy is to return it in unused condition.

Custom Orders

Rustic Heritage Co. specializes in custom-made rustic furniture and millwork. If you are located nearby, we invite you to visit our workshop or showroom to view materials, colours, and textures in person.

For custom orders, a 50% deposit is required to begin crafting. The balance will be collected after a thorough quality inspection and before the item is packaged for shipment, delivery, or pick-up.

Real Wood Furniture

Rustic Heritage Co. uses only real wood products for all furniture and millwork. Many of our pieces are crafted from solid wood slabs and logs, and we seek out wood with natural characteristics such as cracks, knots, and variations in grain. These features are not considered defects but rather add to the character and authenticity of each piece.

1. Natural Imperfections

Wood is a natural material and will inherently have knots, cracks, and color variations. These imperfections are not considered defects, but character elements that enhance the uniqueness of the furniture.
Our reclaimed wood may include nail holes, patches, saw marks, and other natural blemishes. These are signs of the wood’s history and should be embraced as part of the design.
New wood products will have some degree of knots, checking, or minor cracks, all of which add to the piece's character.

2. Wood Movement

Wood adjusts to the moisture content in the air, which may result in slight movement or cracking over time. This is a natural occurrence and is not considered a defect.
Our wood slabs are kiln-dried to minimize movement, but minor shifts may still occur. Cracks may develop and can be filled with wood putty or highlighted for contrast, depending on the customer’s preference.

Payments & Processing of Invoices

Rustic Heritage Co. reserves the right to provide terms of payment. Unless otherwise agreed, payment must be received prior to the acceptance of an order. Payment for products can be made via credit card, etransfer, or direct deposit, and orders may be invoiced separately.

Invoices must be paid in full before shipping, delivery, or pick-up. Rustic Heritage Co. reserves the right to charge a late penalty of 3% per month for overdue amounts, or the maximum rate allowed by law, whichever is less. Additional late penalties will apply every 30 days thereafter.

Refund Policy

Rustic Heritage Co. offers a one-year warranty on major cracking, twisting, and warping of furniture, and a two-year warranty on finishes. Minor cracks or variations in wood are normal and not covered under this warranty. General wear and tear is not covered under this warranty.

If a piece of furniture requires structural repair, we will stand behind our craftsmanship. You may bring the item to our workshop or ship it to us for repair. Shipping costs for warranty repairs are the responsibility of the customer.

Please refer to our Return Policy for more details.

Risk of Loss

All items purchased from our website are shipped under a shipment contract. The risk of loss and title for these items pass to you upon delivery to the carrier.

Editing, Deleting, and Modifications

We reserve the right to edit, delete, or modify any terms of this Agreement at any time. Your continued use of our site after changes have been posted constitutes your acceptance of the changes.

Acknowledgment of Rights

You acknowledge that all rights, titles, and interests in the site, including intellectual property rights, belong to Rustic Heritage Co. You agree not to attempt to derive source code, modify, or reverse engineer any software or services provided through the site.

Limitation of Liability

To the maximum extent permitted by law, our liability for any claim related to your purchase is limited to the amount you paid for the Products.

Confidentiality

You agree not to disclose proprietary information obtained from Rustic Heritage Co. without written consent. Customer data is considered confidential and may not be shared without permission.

Governing Law

This Agreement is governed by the laws of the laws of Canada, without reference to its conflict-of-laws principles. Any dispute arising from this Agreement will be submitted to the courts of Canada, to the exclusion of any other courts.

In the event that any part of this Agreement is deemed unenforceable, the remaining provisions shall continue in full force and effect.

By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.